The Joint Admissions and Matriculation Board (JAMB) has introduced a channel through which Unified Tertiary Matriculation Examination (UTME) candidates who have lost access to their registered GSM numbers or email addresses can request an update on the JAMB portal. The process is intended to help candidates recover access to important profile services without continuing to depend on contact details they can no longer use.
The examination body explained the procedure in a video shared on its official X handle. In the update, JAMB walked candidates through the steps for requesting a SIM swap or changing the email address attached to their profiles. The announcement is particularly relevant to candidates who cannot receive messages on their former SIM cards or sign in using an email account they have lost.
Some candidates rely on their registered phone numbers and email addresses to receive examination-related information, access their profiles and complete activities on the JAMB e-Facility platform. Losing access to either contact detail can therefore create difficulties, especially when a candidate needs to check information or carry out an important admission-related task.
JAMB stated that candidates who have lost their SIM cards can now request a swap to a new number. Candidates who have lost access to their registered email addresses can also apply to change to a new email address. However, the board emphasised that the service is available only through designated JAMB centres and is subject to specific requirements.
Why JAMB Introduced the Phone Number and Email Change Process
The update follows complaints from candidates who could no longer use the SIM cards or email addresses originally linked to their JAMB profiles. In some cases, candidates reported being unable to receive result alerts or access their profiles because their registered contact information was no longer available to them.
A lost SIM card, a damaged or inactive line, or an inaccessible email account can interrupt communication and make profile access more difficult. The new channel provides an official route for eligible candidates to request a change instead of relying on unofficial assistance or attempting to use another person's details.
JAMB's announcement does not mean that candidates can freely edit their registered contact information whenever they wish. The board described the service as a special process for genuine cases in which the candidate has lost access to the original contact details. Applicants should therefore follow the stated procedure and provide the required documentation.
How to Change Your Phone Number or Email on the JAMB Portal
JAMB outlined a series of steps for candidates seeking a SIM swap or email change. The process begins with obtaining a court affidavit and making the relevant payment through the e-Facility portal. Candidates must then visit a designated JAMB PTC/PRC Centre to complete the in-person verification and submission stages.
Where Can Candidates Complete the JAMB SIM Swap or Email Change?
JAMB confirmed that the service is available only at designated JAMB PTC/PRC Centres. It is not available at just any location, and candidates should not assume that an internet café, cybercafé, school office or third-party agent can complete the official process on the board's behalf.
The distinction is important because the procedure involves profile information, payment, biometric verification and an affidavit. Using unofficial intermediaries may expose candidates to avoidable risks, including incorrect submissions or the misuse of personal information. Candidates should follow the official steps and visit an authorised centre for the in-person stage.
Important Conditions Candidates Should Know
- The service is for genuine loss of access. JAMB described the process for candidates who can no longer access their registered phone number or email address. It is not presented as a routine option for frequently changing contact details.
- It can be used only once. Each candidate is allowed to use the service one time. This makes it especially important to verify the replacement phone number or email address before submitting the request.
- A court affidavit is required. Candidates are instructed to obtain an affidavit from a High Court to support the application and provide a scanned copy during the process.
- Payment begins on the e-Facility portal. The relevant option is listed under “Penalties” as “SIM Swap/Email Change Penalty Payment.” Candidates should review the payment information shown there.
- In-person verification is part of the process. Applicants must visit a designated JAMB PTC/PRC Centre and complete the required biometric verification.
- Only designated centres can handle the service. JAMB said the process cannot be completed through other locations or third-party agents.
What Candidates Should Prepare Before Visiting a JAMB Centre
Although the announcement specifically identifies the affidavit, profile code, existing GSM number, payment and biometric verification, candidates can make the visit more organised by reviewing the process in advance. Confirm that you can access the e-Facility portal, identify the exact contact detail you need to change and keep the payment confirmation available.
It is also sensible to ensure that the replacement SIM is active or that the new email account is working and that you can sign in to it. This is a practical precaution because the purpose of the request is to restore access to a contact channel. Do not provide false details or submit information belonging to another person.
JAMB's supplied instructions do not specify every supporting document a centre may request, the exact payment amount, or a processing timeline. If you need clarification about these details, confirm them directly with JAMB or the designated centre before making the trip.
Frequently Asked Questions
JAMB has outlined a process for candidates who have lost access to their registered GSM numbers. The procedure involves an affidavit, a payment through the e-Facility portal, a visit to a designated JAMB PTC/PRC Centre and biometric verification.
Yes. According to JAMB's announcement, candidates who have lost access to the email address linked to their JAMB profile can request a change through the stated process.
The service can be used only once per candidate. Confirm your replacement details carefully before completing the application.
Yes. The steps outlined by JAMB begin with obtaining an affidavit from a High Court to support the SIM swap or email change request. A scanned copy is also required to finalise the application.
JAMB stated that the service is available exclusively at designated PTC/PRC Centres and is not accessible through other locations or third-party agents. Candidates should use the official process.
Start by logging in to the JAMB e-Facility portal, opening “Penalties” and selecting “SIM Swap/Email Change Penalty Payment.” The remaining steps are completed at a designated JAMB centre.
The information supplied for this article does not state the fee. Check the amount displayed on the official e-Facility portal before making payment.
Final Note
JAMB's new process gives UTME candidates who have lost access to their registered phone numbers or email addresses an official route to request an update. The procedure requires a High Court affidavit, a payment initiated through the e-Facility portal, a visit to a designated JAMB PTC/PRC Centre, profile details, biometric verification and submission of the scanned affidavit.
Since the board permits the service only once per candidate, accuracy is essential. Candidates should follow the instructions carefully, avoid unofficial agents and confirm any details not covered in the announcement directly with JAMB.